Analisis Tingkat Kepuasan Penumpang Terhadap Fasilitas dan Pelayanan di Terminal Tipe A Purabaya Menggunakan Metode Importance Performance Analysis. Jurnal Serambi Engineering, [S. l.], v. 10, n. 1, 2025. Disponível em: https://jse.serambimekkah.id/index.php/jse/article/view/689. Acesso em: 9 jan. 2025.