Enhancing Distribution Logistics Services through the Optimization of Ergonomic Concepts: A Case Study Approach

Authors

  • Widi Astutik Institut Teknologi dan Bisnis Nobel Indonesia Author
  • Mujaddid Institut Teknologi dan Bisnis Nobel Indonesia Author
  • Asrul Fole Universitas Muslim Indonesia Author
  • Khoerun Nisa Safitri Universitas Ibnu Sina Author
  • Januar Kulsaputro Institut Teknologi dan Bisnis Nobel Indonesia Author
  • Musdalifah Institut Teknologi dan Bisnis Nobel Indonesia Author

Keywords:

Ergonomics, Distribution Logistics, Employee Safety, Productivity, Case Study

Abstract

This study explores the aspects of enhancing distribution logistics services through the optimization of ergonomic concepts, focusing on the critical role of ergonomics in improving employee productivity and safety within the logistics sector. Utilizing a case study methodology, the research identifies key challenges in implementing ergonomic practices, such as high initial costs, resistance to change, and the lack of standardized guidelines. The study proposes actionable solutions for effectively integrating ergonomic concepts into distribution logistics services, aiming to create safer and more comfortable work environments that promote employee satisfaction and efficiency. The findings highlight the potential benefits of ergonomic optimization, including enhanced operational efficiency, reduced workplace injuries, and improved employee well-being, which collectively contribute to a more engaged workforce. This research serves as a foundation for future studies aimed at further enhancing logistics services through ergonomic principles, ultimately contributing to a more sustainable and competitive industry. By prioritizing ergonomics, organizations can foster a culture of safety and well-being that benefits both employees and overall organizational performance. The integration of ergonomic practices not only leads to healthier work environments but also enhances overall productivity, making it a vital consideration for logistics companies striving for excellence in service delivery.

References

[1] F. Ž. Bugarčić, V. Mićić, and N. Stanišić, “The role of logistics in economic growth and global competitiveness,” Zbornik radova Ekonomskog fakulteta u Rijeci: časopis za ekonomsku teoriju i praksu/Proceedings of Rijeka Faculty of Economics: Journal of Economics and Business, vol. 41, no. 2, pp. 499–520, Dec. 2023, doi: 10.18045/zbefri.2023.2.499.

[2] S. Asawawibul, K. Na-Nan, K. Pinkajay, N. Jaturat, Y. Kittichotsatsawat, and B. Hu, “The influence of cost on customer satisfaction in e-commerce logistics: Mediating roles of service quality, technology usage, transportation time, and production condition,” Journal of Open Innovation: Technology, Market, and Complexity, vol. 11, no. 1, p. 100482, Mar. 2025, doi: 10.1016/j.joitmc.2025.100482.

[3] E. Kusrini, K. N. Safitri, and A. Fole, “Design Key Performance Indicator for Distribution Sustainable Supply Chain Management,” in 2020 International Conference on Decision Aid Sciences and Application, DASA 2020, Institute of Electrical and Electronics Engineers Inc., Nov. 2020, pp. 738–744. doi: 10.1109/DASA51403.2020.9317289.

[4] A. Mail, N. Chairany, and A. Fole, “Evaluation of Supply Chain Performance through Integration of Hierarchical Based Measurement System and Traffic Light System: A Case Study Approach to Iron Sheet Factory,” International Journal of Supply Chain Management, vol. 8, no. 5, pp. 79–85, 2019, doi: 10.59160/ijscm.v8i5.2584.

[5] A. Fole et al., “Gap Analysis And Enhancement Strategy For Supply Chain Performance In The Handicraft Industry of ISR Bone SMES: A SCOR Racetrack Approach,” Journal of Industrial Engineering Management, vol. 9, no. 3, pp. 23–32, Dec. 2024, doi: 10.33536/jiem.v9i3.1865.

[6] A. Chintada and U. V, “Improvement of productivity by implementing occupational ergonomics,” Journal of Industrial and Production Engineering, vol. 39, no. 1, pp. 59–72, Jan. 2022, doi: 10.1080/21681015.2021.1958936.

[7] B. Hasanain, “The Role of Ergonomic and Human Factors in Sustainable Manufacturing: A Review,” Machines, vol. 12, no. 3, p. 159, Feb. 2024, doi: 10.3390/machines12030159.

[8] Y. Orgianus, E. Achiraeniwati, M. Fiqri, and H. Oemar, “Optimizing ergonomic work facilities in distribution logistics to prevent manual lifting injuries,” Acta logistica, vol. 11, no. 4, pp. 615–625, Dec. 2024, doi: 10.22306/al.v11i4.559.

[9] I. Soria-Arguello and E. Villicaña-García, “Logistics Optimization Applied to Redesign Operations Involving Merchandise Location, Employee Ergonomics and Distribution Network,” Mathematics, vol. 13, no. 4, p. 639, Feb. 2025, doi: 10.3390/math13040639.

[10] B. Felekoglu and S. Ozmehmet Tasan, “Interactive ergonomic risk mapping: a practical approach for visual management of workplace ergonomics,” International Journal of Occupational Safety and Ergonomics, vol. 28, no. 1, pp. 45–61, Jan. 2022, doi: 10.1080/10803548.2020.1712127.

[11] D. Loske, M. Klumpp, M. Keil, and T. Neukirchen, “Logistics Work, Ergonomics and Social Sustainability: Empirical Musculoskeletal System Strain Assessment in Retail Intralogistics,” Logistics, vol. 5, no. 4, p. 89, Dec. 2021, doi: 10.3390/logistics5040089.

[12] H. Diefenbach, N. Erlemann, A. Lunin, E. H. Grosse, K.-O. Schocke, and C. H. Glock, “Improving processes and ergonomics at air freight handling agents: a case study,” International Journal of Logistics Research and Applications, vol. 26, no. 4, pp. 399–420, Apr. 2023, doi: 10.1080/13675567.2021.1958305.

[13] V. Kamala, S. Yamini, M. S. Gajanand, and K. R. Jagadeeswaran, “Investigating the physical ergonomic risks associated with last-mile delivery personnel riding motorcycles,” International Journal of Productivity and Performance Management, pp. 1–12, Mar. 2025, doi: 10.1108/IJPPM-08-2024-0543.

[14] D. Battini, N. Berti, S. Finco, M. Guidolin, M. Reggiani, and L. Tagliapietra, “WEM-Platform: A real-time platform for full-body ergonomic assessment and feedback in manufacturing and logistics systems,” Comput Ind Eng, vol. 164, p. 107881, Feb. 2022, doi: 10.1016/j.cie.2021.107881.

[15] Areeba Farooq, Anate Benoit Nicaise Abbey, and Ekene Cynthia Onukwulu, “A conceptual framework for ergonomic innovations in logistics: enhancing workplace safety through data-driven design,” Gulf Journal of Advance Business Research, vol. 2, no. 6, pp. 435–446, Dec. 2024, doi: 10.51594/gjabr.v2i6.57.

[16] Virarey Mayang, Markus Hartono, and Amelia Santoso, “Integration of Lean Six Sigma and Ergonomics in Internal Logistics in the Supply Chain – A Systematic Literature,” Jurnal Sistem Teknik Industri, vol. 26, no. 1, pp. 70–78, Jan. 2024, doi: 10.32734/jsti.v26i1.13743.

[17] M. Trstenjak, A. Benešova, T. Opetuk, and H. Cajner, “Human Factors and Ergonomics in Industry 5.0—A Systematic Literature Review,” Applied Sciences, vol. 15, no. 4, p. 2123, Feb. 2025, doi: 10.3390/app15042123.

[18] N. I. Safutra, T. Alisyahbana, A. Fole, and D. Sumir, “Synergizing Ergonomic Work Systems With ISO 9001:2015 Quality Management In Industrial Technology Education: A Paradigm Of Innovative Educational Practices,” 2024. Accessed: Oct. 03, 2024. [Online]. Available: https://jurnal.kolibi.org/index.php/scientica/article/view/3666/3534

[19] D. R. Silva et al., “Impact of Ergonomics on Workers’ Performance and Health,” International Journal of Advanced Engineering Research and Science, vol. 11, no. 10, pp. 44–58, 2024, doi: 10.22161/ijaers.1110.5.

[20] E. H. Özder, “A Holistic Model for Ergonomic and Sustainable Personnel Scheduling in Urban Transportation,” Processes, vol. 13, no. 3, p. 814, Mar. 2025, doi: 10.3390/pr13030814.

[21] A. Fole, “Peningkatan Kinerja Pada Industri Kerajinan Songko Recaa (Studi Kasus : UKM ISR Bone),” Yogyakarta, Jul. 2022. Accessed: Aug. 06, 2024. [Online]. Available: https://dspace.uii.ac.id/handle/123456789/39404

[22] J. Kulsaputro, A. Fole, K. N. Safitri, and N. Aini, “The Role of Resilient Supply Chains in Enhancing Competitiveness and Performance of SMEs: A Case Study in the SMI Sector,” Jurnal Serambi Engineering, vol. 10, no. 2, pp. 13205–13211, 2025, Accessed: Apr. 04, 2025. [Online]. Available: https://jse.serambimekkah.id/index.php/jse/article/view/865

[23] A. Fole, K. N. Safitri, and N. Aini, “Evaluasi Strategi Green Manufacuring Dan Green Distribution Terhadap Peningkatan Kinerja Umkm Menggunakan Regresi Linier Dan Analisis Swot,” Jurnal Liga Ilmu Serantau, vol. 2, no. 1, pp. 39–52, 2025, doi: 10.36352/jlis.v2i1.1048.

[24] D. T. Goomas, “Ergonomic Improvement at a Distribution Center Using a Voice-Directed Feedback System to Manage Loading Trucks,” Ergonomics in Design: The Quarterly of Human Factors Applications, Oct. 2024, doi: 10.1177/10648046241295582.

[25] V. Kapou, S. T. Ponis, G. Plakas, and E. Aretoulaki, “An Innovative Layout Design and Storage Assignment Method for Manual Order Picking with Respect to Ergonomic Criteria,” Logistics, vol. 6, no. 4, p. 83, Dec. 2022, doi: 10.3390/logistics6040083.

Downloads

Published

16/04/2025

Issue

Section

Articles

How to Cite

[1]
“Enhancing Distribution Logistics Services through the Optimization of Ergonomic Concepts: A Case Study Approach”, jse, vol. 10, no. 2, Apr. 2025, Accessed: Apr. 20, 2026. [Online]. Available: http://jse.serambimekkah.id/index.php/jse/article/view/875

Similar Articles

11-20 of 809

You may also start an advanced similarity search for this article.