Analisis Layanan Bus Keliling di Lingkungan Universitas Palangka Raya

Eva Andryani; Murniati; Sutan Parasian Silitonga

Authors

Eva Andryani Universitas Palangka Raya Author
Murniati Universitas Palangka Raya Author
Sutan Parasian Silitonga Universitas Palangka Raya Author

Keywords:

transportation, campus bus, importance performance analysis (ipa), bus service

Abstract

On September 5, 2024, there was an announcement about the Circular Bus in the Palangka Raya University area. This bus facility is used to serve students within the university environment, and it is free of charge. The shuttle bus facility is one of the transportation means expected to support students' academic activities within the campus environment, moving from one building to another. With this research, the aim is to analyze the services of the shuttle bus facilities at Universitas Palangka Raya in order to improve or maintain the existing services, as well as to provide evaluations and recommendations to the management on what aspects of the services need to be enhanced for the future. The research was conducted using the Importance Performance Analysis (IPA) method and also through interviews with relevant parties and bus passenger respondents with 18 variable items. The results of this study indicate that several variable items in the service aspects of the Palangka Raya University shuttle bus require improvement. These aspects should certainly be evaluated and improved or maintained for the future so that the campus bus service can become more optimal.

References

[1] Akbar, A.F. and Wibisono, R.E., 2023. Optimalisasi Angkutan Bus Kota Surabaya Berdasarkan Kesesuaian Standar Pelayanan Minimal Menggunakan Metode Important Performance Analysis (IPA), Studi Kasus: Bus Koridor F, Trayek Terminal Purabaya-Jalan. Rajawali via Jalan Diponegoro. Jurnal Media Publikasi Terapan Transportasi, 1(2 (Agustus)), pp.234-248.

[2] Dwiryanti, A.E. and Rakhmatulloh, A.R., 2013. Analisis Kinerja Pelayanan Bus Rapid Transit (BRT) Koridor II Terboyo-Sisemut (Studi Kasus: Rute Terboyo–Sisemut Kota Semarang). Teknik PWK (Perencanaan Wilayah Kota), 2(3), pp.756-764.

[3] Fitri, G., 2010. Analisis Kinerja Pelayanan Angkutan Umum Antar Provinsi Menggunakan Bus (Studi Kasus: Trayek Lhokseumawe - Medan). Portal: Jurnal Teknik Sipil, 2(2).

[4] Firmansyah, R.A. and Putra, K.H., 2019, August. Analisis Tingkat Kepuasan Pengguna Transportasi Umum “Suroboyo Bus” Rute Halte Rajawali–Terminal Purabaya dengan Metode Importance Performance Analysis (IPA). In Prosiding Seminar Teknologi Perencanaan, Perancangan, Lingkungan dan Infrastruktur (Vol. 1, No. 1, pp. 1-6).

[5] Fajri, L., Sugiarto, S. and Anggraini, R., 2019. Penerapan metode IPA (importance perfomance analysis) untuk menganalisis kepentingan dan kepuasan penumpang terhadap kualitas pelayanan bus Trans Koetaradja (Studi kasus: Koridor I Keudah–Darussalam). Jurnal Arsip Rekayasa Sipil Dan Perencanaan, 2(2), pp.164-173.

[6] Hidayat, D.W., Gayatri, N.K.S., Soimun, A. and Ahmad, R., 2022. Analisis Kinerja Pelayanan Bus Trans Metro Dewata Saat Pandemi Berdasarkan Pedoman Departemen Perhubungan. Jurnal Keselamatan Transportasi Jalan (Indonesian Journal of Road Safety), 9(1), pp.52-59.

[7] Kusumayana, I., Hermawati, P. and Sutapa, I.K., 2022. Analisis Kinerja Pelayanan Angkutan Umum Bus Trans Metro Dewata Koridor 1 (Doctoral dissertation, Politeknik Negeri Bali).

[8] Mahardi, P., Sudibyo, T. and Widayanti, F.R., 2019. Analisis kualitas pelayanan bus kota Surabaya berdasarkan persepsi pengguna dengan metode Importance Performance Analysis (IPA). Publikasi Riset Orientasi Teknik Sipil (Proteksi), 1(1), pp.22-29.

[9] Riswanto, O., 2018. Kajian Efektifitas Pelayanan Bus Kampus di IPB Dramaga (Studi Kasus: Koridor 01, 03, dan 04). ASTONJADRO, 7(1), pp.18-25.

[10] Sandi, B.D.A.S.A., 2019. Analisis Kepuasan Penumpang Terhadap Pelayanan Bus Sekolah Kota Surabaya Dengan Metode Important Performance Analysis. Jurnal Teknik Sipil dan Teknologi Konstruksi, 5(2), pp.100-111.

[11] Saputra, B. and Savitri, D., 2020. Penerapan Metode Importance Performance Analysis (IPA) Untuk Menganalisis Kinerja Suroboyo Bus Sebagai Moda Transportasi Umum Berdasarkan Tingkat Kepuasan Pengguna. MATHunesa: Jurnal Ilmiah Matematika, 8(3), pp.239-253.

[12] Pratomo, A.B., Sumarsono, A. and Yulianto, B., 2015. Analisis Kinerja Bus Trans Jogja (Studi Kasus Rute 4A dan 4B). Matriks Teknik Sipil, 3(2).